How payments work
- All payments are once-off and processed by PayFast (card, Instant EFT, SnapScan and other methods). We never see your card or bank details.
- Nothing renews or debits automatically.
- The free trial needs no card, and nothing is charged when it ends.
- You'll get an email receipt for every payment.
Refunds
- LicenseWatch Pro (R99): if you're not happy, email us within 7 days of paying for a full refund, no questions asked.
- Business plan: a full refund within 7 days of paying. After that, the plan runs until the end of the period you paid for.
- Motivation review (R199): a full refund if we haven't started your review. Once we've sent it, we don't refund, but if you're unhappy with it, tell us and we'll look at it again.
- Complete application pack (R399): a full refund within 7 days if we haven't sent your review yet. After the review is sent, the review and templates can't be returned, but we'll gladly look at the letter again if you're unhappy.
- If something went wrong, such as being charged twice or Pro not switching on, we'll fix it or refund you in full.
These rules don't take away any rights you have under the Consumer Protection Act or the Electronic Communications and Transactions Act, including the 7-day cooling-off period where it applies.
How to ask for a refund
Email noreply@licensewatch.co.za with the email address of your account and your payment reference (it starts with LW and is on your receipt). Refunds are paid back to the method you used, usually within 10 working days.